As a new Service Consultant at a Mazda dealership, you obviously have many questions. Although these questions may be basic and second nature to established Mazda Service Consultants, we understand you may need some help getting started. This site is designed to help fulfill your needs by providing basic knowledge of Mazda’s service environment and where to go to access the information and training you will need for your role in the dealership as a Service Consultant.
Of all the Service Department employees, the Service Consultant creates the greatest impression on customers. You are the face of Mazda and have the ability to influence a customer’s view of your dealership and the Mazda brand as a whole. Our success depends on making a positive impression each and every time our customers visit the dealership. Mazda is committed to supporting your efforts at the dealership and provides the training, tools and resources you need to be successful.
Below you will find details of the various resources Mazda has made available to you. The menu bar at the top of the page contains the links that will take you directly to the sites where you can explore them in depth.
When you have finished reviewing the information, be sure to log in to the Reward Performance by Mazda website to learn about Mazda’s reward and incentive programs, and select a welcome gift.
To view the resource details, click the panels or blue arrows below.
Mazda's gateway to all dealer resources and websites.
To access MXConnect, you’ll need to use your WSL logon.
Enter URL dealers.mazdausa.com in the address field of an Internet Explorer Browser, version 6.0 or higher – Do not place http:// or www in front of the address
The search will return the WSL login page
Type in your personal user ID and password
MXConnect will open
Click on Service at the top of the page
The Service page opens
Once you have accessed the MXConnect Service page, you'll be able to explore:
Service Process Tools and Resources
Mazda’s on-line source of information about training for dealership employees accessible from MXConnect.